Account Registration and Account Access
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How do I sign up for a Mosaic Site Creator account?
You can get started with your own Mosaic Site Creator website within minutes by filling in the simple Sign Up form.
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Please select your login carefully - it will be part of your website URL and cannot be changed at a later stage.
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Provide a valid email address as we will ask you to confirm your subscription by clicking an activation link sent to that address.
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You can select any of the free designs to start with - you will always be able to switch to another design later.
How soon will I receive the confirmation email after registration? Should I activate my account immediately?
You should receive the confirmation email within a minute from registration. Please check your Spam / Bulk folder if after 5 minutes from registration the confirmation email is not in your inbox yet. The activation link inside the email is valid for 24 hours and any activation attempt with an expired link will display an error. If your activation link has expired you can register again using the same login - it will already be available again.
I have misspelled my email address during sign-up and have no way to activate my Mosaic Site Creator account.
You can create a new account with a different login name or you can try signing up with the same login name 24 hours after the first try. Non-activated accounts are deleted 24h after registration so your login name will be free again at this time.
How can visitors access my website?
Your Mosaic Site Creator website can be viewed by visitors at http://Mosaic Site Creator.com/yourlogin where <yourlogin> is the login name with which you have registered your account. You can also have your Mosaic Site Creator website available under your own registered domain.
How do I login to my site?
There is an Edit link in the footer of each page of your website. Just click it and enter your login and password to enter in Admin view. You can login to the Admin view of your website from the login section on Mosaic Site Creator's home page as well.
How can I change my login name?
You can't change the login name you have selected during registration. If you haven't started building your site yet when you decide on the change, you can easily create a new account with the desired login name and delete the old one from "Site Properties" > "My Account" > "Account Details" section > expand it with "Show Advaced Options" link > "Cancel Account". If you have already started building your website though and the change of login is important for you, please contact us with the specific reason for your request.
How can I change the email address of my Mosaic Site Creator account?
It is recommended to always keep a current email address in the details of your Mosaic Site Creator account. This email address will be used for sending you important notifications regarding the status of your account - password recovery, nonattendance, exceeded storage, etc. To change the email address for your account please follow these steps:
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Roll over the Control panel icon
located in the top right corner of the Admin view of you website
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Select "My Account" option.
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Fill in the new email address in the "Email" field and confirm the change by pressing "Update".
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A confirmation email will be sent to the new email address. Click the link inside to confirm the change.
I have forgotten my password. How can I recover it?
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You can fill in either your login name or the email listed for your Mosaic Site Creator account.
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Then you will receive an email containing a link to create a new password.
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Click the link and enter a new password for your account.
The change will take effect immediately after submitting the new password and you can already use it to login to your Mosaic Site Creator account.
Will my Mosaic Site Creator account expire if I don't use it for a long time?
Any free Mosaic Site Creator account which is not used in Admin view for more than 6 months is considered abandoned and eventually deleted to clear space for new accounts. If your account is not attended for a long time the Mosaic Site Creator system will send you several notifications to remind you to login and thus confirm that the account is still in use. The non attendance notifications are sent at the following intervals before deleting the account:
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30 days
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10 days
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5 days
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1 day
If you login to your account promptly after receiving the notice it will be considered active again.
Accounts for paid storage upgrade as well as business accounts and custom designed sites are not subject to these attendance requirements. They will remain active even if not used in Admin view for a long period.
My site seems to be deleted. What happened to it? Can I restore it?
If you haven't logged into the Admin view of your free Mosaic Site Creator account for more than 6 months the system will consider this account abandoned and will automatically delete it. This mechanism allows us to provide all features of Mosaic Site Creator for free to all active users. The only requirement is to login to your account at least twice per year. Unfortunately, the content of deleted sites can't be restored. If the site has been created using a 500Mb exclusive storage, we can recharge your activation code so it can be used for a new account.
You can prevent your website from being deleted due to non-attendance by upgrading to a paid Mosaic Site Creator account with more storage or business features. Paid accounts are not subject to attendance requirements.
I can't login to Mosaic Site Creator although I submit the correct login and password.
The problem is due to a browser cookies issue. Please close all browser windows, then open the browser anew and try to login again.
Contact Mosaic Site Creator Support if the issue persists.
I can no longer access Mosaic Site Creator from my computer. When I try from other computers the site opens all right. The Mosaic Site Creator system has intrusion detection and anti-virus protection which block IP addresses attempting to upload or download .exe/.dll/.bat/.sys files. If you can no longer access Mosaic Site Creator, most probably you have tried to upload or view a file from one of the above types. The IP address block expiration is 2 days. Please, contact Mosaic Site Creator Support for further assistance if you have lost access to the site without attempting to upload or download any of the above file types.
I keep getting logged-out when editing my site.
Please make sure that session cookies for Mosaic Site Creator.com are enabled in your browser settings. For Internet Explorer, follow these steps:
1. Select "Tools" > "Internet Options"
2. In the "Privacy" tab click "Advanced"
3. Select "Override automatic cookies handling" and set the options for Accepting First and Third Party cookies to Prompt
4. Select the option "Always allow session cookies"
5. Press "OK"
For Firefox, please follow these steps:
1. Select "Tools" > "Options"
2. In the "Privacy" tab open the "Cookies" properties
3. Select the option "Allow sites to set cookies" and set exceptions as necessary.
4. Press "OK"
If you are using Internet Explorer and experience the problem even after cookies are enabled, please also check the following options in your browser settings and clear all stored Temporary Internet files and Cookies.
1. Select "Tools" option at the top of your browser window. Choose "Internet Options".
2. In the "General" tab - press the "Settings" button in the "Temporary Internet Files" section.
3. Make sure that "Check for newer versions of stored pages" is set to "Automatically". Click "OK".
4. Click "Delete files" button in the "Temporary Internet Files" section.
5. In the pop-up that opens, check "Delete offline content". Click "OK".
6. Press the "Delete cookies" button. Click "OK"
7. Click "OK" on the "Internet Options" pop-up
8. Close all browsers.
9. Open a new browser and try to login and work with the site again.
Contact us if the above steps do not solve the problem.
How do I terminate a Mosaic Site Creator account?
In our 2.1.1 release we have introduced an option to delete your site immediately, either from Site Properties or from the email notifying on account non-attendance. To terminate your account, you should enter Admin view of your site, roll-over the Control panel icon 
and choose My Account. In the My Account pop-up click on the "Show Advanced Options" link in "Account Details " section and select the "Cancel Account" link. You will receive an e-mail with instructions on how to cancel your account.
It is also possible to remove your account from an email notification on account non-existence - you will just have to click on the respective link.
Note that any free Mosaic Site Creator account which is not used in Admin view for more than 6 months will be considered abandoned and eventually deleted.
I can't login to my account from the Edit icon at the bottom of each page - no login popup appears.
If you can successfully login from Mosaic Site Creator's main page but then the element icons don't open any editing options on click, the problem could be due to a pop-up blocking software installed on your machine. Please, check if you have Google accelerator or some other pop-up blocker installed on your computer and allow pop-ups for Mosaic Site Creator.com in its settings.
Please also check if pop-ups for Mosaic Site Creator.com are allowed in your browser settings too. For Firefox, please follow these steps:
1. Go to "Tools" and select "Options"
2. In the "Web features" tabs check in the "Allow Pop up Windows" box
3. Press on the "Allowed Sites" and add Mosaic Site Creator.com to the list
If using Internet Explorer, please refer to the steps below:
1. Select "Tools" > "Internet Options"
2. In the "Privacy" tab, go to "Pop-up Blocker Settings"
3. If the "Block Pop-ups" option is checked, click on settings and add Mosaic Site Creator.com to the list of "Allowed sites"
